MYSTERY SHOPPING

DO YOU KNOW WHAT IS HAPPENING WHEN YOU ARE NOT AROUND?

At Create Connections Consulting, our Mystery Shopping services offer you a powerful tool to measure, manage, and enhance the customer experience across every touchpoint. By becoming “your customer” we provide invaluable insights that reveal what it’s truly like to interact with your business.

We will help you:

Understand current customer satisfaction

Identify gaps in service and training

Uncover opportunities for improvement

Create brand consistency across locations

Drive excellence that boosts customer loyalty

Improve suggestive selling and upsells to drive more sales

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MYSTERY SHOPPER OPTIONS

On-site

Our trained evaluators simulate real customer visits to assess everything from the quality of service to store cleanliness, employee behavior, and product knowledge.

Telephone

Our telephone mystery shoppers place calls as typical customers, and assess everything from initial greetings, customer handling and problem resolution skills.

What You Can Expect

We offer tailored mystery shopping programs that align with your specific business goals.

Comprehensive Evaluations

In-depth assessments covering key areas such as customer service, product presentation, and staff professionalism.

Objective Insights

Unbiased and thorough evaluations based on real-world customer experiences.

Custom Reports

Clear, detailed feedback with actionable recommendations for improvement.

Consistency

Ongoing assessments to track progress and maintain high standards.

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